Find answers to the most common questions about our products.

Frequently Asked Questions

How can I place an order?

To place an order, browse the products on our website and when you find something you like, write to us directly in the chatbox to discuss the details. You can send us a photo or the name of the product, and we will help you with prices, availability and delivery methods. Everything is done quickly and easily through our online chat.

Do you deliver throughout Albania?

Yes, we ship throughout Albania. Delivery usually takes 1-3 business days, depending on your location. For some remote areas, the time can be up to 4-5 days.

How much does transportation cost?

Shipping costs 200 lek for orders within Albania. For orders over 2000 lek, shipping is FREE! Write to us in the chatbox for exact shipping prices according to your area.

Can I return a product if I'm not satisfied?

Yes, returns are accepted within 7 days of delivery, if the product is unused and in good condition. Contact us via chatbox or other contact methods to initiate the return process.

How long does delivery take?

Delivery usually occurs within 24-72 hours after order confirmation. You will be notified by SMS or phone about the status of your order and delivery details.

Do you provide receipts for purchases?

Yes, we can issue an invoice for any purchase if you request it. Please mention this in the chatbox when placing your order so that we can prepare it in advance.

Are the photos of the products real?

Yes, all photos are of the actual products we offer. The color may vary slightly due to the lighting of the photo or the type of screen you are using, but the products are exactly as shown in the photo.

I can't find a product I've seen before. What can I do?

Write to us directly in the chatbox with a photo or description of the product you are looking for. We can check the stock, restore it to the site or offer you a similar and suitable alternative.

How can I contact you?

The fastest way is to write directly to the chatbox on our website. You can also contact us at info@demaltgroup.com or on WhatsApp number +355692066960. We are available every working day from 09:00-17:00.

Is my personal data secure?

Yes, all your data is stored securely and is not shared with third parties. We strictly adhere to privacy protection policies and use advanced technology for information security.

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Frequently asked questions